Table of Contents
- Scope; Modification of Agreement.
- Requirements; Termination of Access to the Site Offerings; Necessary Equipment.
- Registration Forms.
- Purchasing Products.
- Return Policy.
- Telemedicine Services.
- Interactive Services.
- Social Media Pages.
- Representations and Warranties.
- License Grant.
- Proprietary Rights.
- Legal Warning.
- Disclaimer of Warranties.
- Limitation of Liability.
- Third Party Websites.
- Copyright Policy/DMCA Compliance.
- Editing, Deleting and Modification.
- Use of Registration Data.
- Dispute Resolution Provisions.
- California User Consumer Rights.
- California Proposition 65 Warnings.
- Contact Us.
- SMS Terms of Service.
Thank you for visiting the Nava MD™ website located at navamd.com (the "Site"). The Site is an
Internet property of LifeMD, Inc. (collectively, "Nava MD™," "we," "our" or
"us"). The following Nava MD™ Terms and Conditions ("Terms and Conditions") are
Policy"), the Consent to Telehealth,
the Frequently Asked Questions ("FAQ") and any and all
other applicable operating rules, policies, price schedules and other supplemental terms and
conditions or documents that may be published from time to time, which are expressly incorporated
herein by reference (collectively, the "Agreement").
Each end-user visitor to the Site ("user," "you" or "your") agrees to the terms
of the Agreement, in their entirety, when she/he: (a) accesses or uses the Site; (b) accesses and/or
downloads any of the: (i) blog posts, text, audio, video, photographs, graphics, artwork,
testimonials and/or other content featured on the Site, including dermatology (“derm")
related content (collectively, "Informational Content"); and/or (ii) links to third party
websites, products and/or services ("Third-Party Links," and together with the Informational
Content, the "Content"); (c) accesses links to Nava MD’s™ social media pages/accounts
(collectively, "Social Media Pages") on third-party social media websites, such as Facebook®,
Instagram®, Twitter® and YouTube® ("Social Media Websites"); (d) accesses certain product
review sections, message boards, comments sections, customer ratings and other interactive features
of the Site (collectively, "Interactive Services"); (e) registers to receive the Nava MD™
e-mail newsletter ("Newsletter"); (f) purchases any of the non-prescription items made
available by and through the Site (collectively, the "Nava MD™ Nonprescription Products") as
provided by Nava MD™; (g) purchases prescription medicines via the Site ("Prescription
Medications," and together with the Nava MD™ Nonprescription Products, the
"Products"), as same are prescribed by certain third-party licensed medical doctors
("Healthcare Providers") that provide telemedicine-related services in connection with the
Site ("Telemedicine Services"); and/or (h) utilizes the various contact forms and/or contact
information made available on the Site as a means to contact directly, or request to be contacted
by, Nava MD™ (collectively, the "Contact Services," and together with the Site, Content,
Social Media Pages, Nava MD™ Nonprescription Products, Newsletter, Prescription Medications and
Telemedicine Services, the "Site Offerings").
PLEASE REVIEW THE TERMS OF THE AGREEMENT CAREFULLY. IF A USER DOES NOT AGREE WITH THE TERMS
OF THE AGREEMENT IN THEIR ENTIRETY, THAT USER IS NOT AUTHORIZED TO USE THE SITE OFFERINGS IN ANY
MANNER OR FORM.
THE AGREEMENT CONTAINS DISCLOSURES OF WARRANTIES, LIMITATIONS OF LIABILITY, RELEASES, A
CLASS-ACTION WAIVER, AND THE REQUIREMENT TO ARBITRATE ANY AND ALL CLAIMS THAT MAY ARISE
HEREUNDER AGAINST Nava MD™, AS WELL AS ITS PARENT, SUBSIDIARIES, RELATED PARTIES, HEALTHCARE
PROVIDERS, THIRD-PARTY SERVICE PROVIDERS AND MARKETING PARTNERS (COLLECTIVELY, "COVERED
PARTIES"), WHO ARE EXPRESS THIRD-PARTY BENEFICIARIES OF THE MANDATORY ARBITRATION PROVISION. THE
AFOREMENTIONED PROVISIONS ARE AN ESSENTIAL BASIS OF THE AGREEMENT.
NEW JERSEY STATE RESIDENTS ARE ENCOURAGED TO REVIEW THEIR RIGHTS UNDER THE AGREEMENT, AS
PROVIDED UNDER THE NEW JERSEY TRUTH-IN-CONSUMER CONTRACT WARRANTY AND NOTICE ACT
Instagram® and Facebook® are registered trademarks of Facebook, Inc. ("Facebook"). Twitter® is a
registered trademark of Twitter, Inc. ("Twitter"). YouTube® is a registered trademark of Google,
Inc. ("Google"). Please be advised that Nava MD™ is not in any way affiliated with Facebook,
Google or Twitter, nor are the Site Offerings endorsed, administered or sponsored by any of the
Please note that the Website may identify or make available products or services (which may
include healthcare services, drugs, or medical devices) of certain third-party healthcare
providers. Such products or services are considered Third-Party Materials. Nava MD™., itself is
not a healthcare provider, and is not responsible for any such Third-Party Materials.
You acknowledge and understand that the Content and Nava MD™ Nonprescription Products have not
been evaluated by the US Food & Drug Administration ("FDA"). The Content, Nava MD™
Nonprescription Products and other material made available by and through the Site Offerings:
(a) are not intended to diagnose, treat, cure or prevent any medical condition or disease; (b)
are not in any way intended as medical advice or as a substitute for medical advice and/or
medical treatment. You further understand that the Nava MD™ Nonprescription Products and
Prescription Medications are not intended for use by persons under eighteen (18) years of age.
You understand and agree that some of the Content associated with the Nava MD™ Nonprescription
Products and/or the efficacy of the Nava MD™ Nonprescription Products, is obtained from
independent third party sources, such as news agencies, scientific reports and/or
scientific/research entities (collectively, "Third-Party Sources"). Nava MD™ does not warrant or
represent that such Content is error-free, and Nava MD™ does not represent or endorse any
Third-Party Sources or the methods that they use to arrive at their conclusions. All Nava MD™
Product specifications, performance data and other related information made available via the
Site Offerings is for informational and illustrative purposes only, and do not constitute a
guarantee or representation that the Nava MD™ Nonprescription Products will conform to such
specifications or performance data. Nava MD™ does not warrant or represent that the Nava MD™
Nonprescription Products will provide you with any particular benefits, or that your results
will match those of others who have used the Nava MD™ Nonprescription Products. Individual
results will vary from person to person, and are dependent on factors including pre-existing
medical conditions, age, weight, body chemistry, diet and exercise regimen.
BY USING THE WEBSITE, YOU AFFIRM THAT YOU ARE AT LEAST EIGHTEEN (18) YEARS OF AGE (OR THE AGE
OF MAJORITY). MINORS UNDER EIGHTEEN (18) YEARS OLD ARE NOT PERMITTED TO ACCESS OR USE THE
WEBSITE OR TO ENTER INTO THIS AGREEMENT, EVEN IF A PARENT OR LEGAL GUARDIAN WOULD BE WILLING TO
PROVIDE CONSENT. A parent or legal guardian of an individual under the age of eighteen (18) may
prohibit such individual’s use of the Website. If you are the parent or legal guardian of an
individual under the age of eighteen (18) and believe that such individual has used the Website
without your consent or authorization, Nava MD™ patients, please contact [email protected].
Without limiting the foregoing, those who are taking medication or are under treatment for
any disease, or are pregnant or lactating, please consult with your health care professional
before utilizing any Nava MD™ Nonprescription Products, Prescription Medications and/or adopting
any treatment for a health-related problem. The Nava MD™ Nonprescription Products may include
ingredients that you may be allergic to. You should always check the ingredients in any Nava MD™
Nonprescription Products and Prescription Medications to avoid potential allergic reactions. If
you have, or suspect that you are experiencing, an allergic reaction or other adverse health
event, promptly contact your health care provider.
1. Scope; Modification of Agreement. The Agreement constitutes the entire and only
agreement between users and Nava MD™ with respect to users’ use of the Site Offerings, and
supersedes all prior or contemporaneous agreements, representations, warranties and/or
understandings with respect to same. We may amend the Agreement from time to time in our sole
discretion, without specific notice to you; provided, however, that: (a) any amendment or
modification to the arbitration provisions, prohibition on class action provisions or any other
provisions applicable to dispute resolution (collectively, "Dispute Resolution Provisions")
shall not apply to any disputes incurred prior to the applicable amendment or modification; and (b)
any amendment or modification to pricing and/or billing provisions ("Billing Provisions")
shall not apply to any charges incurred prior to the applicable amendment or modification. The
latest Agreement will be posted on the Site, and you should review the Agreement prior to using the
Site Offerings. By your continued use of the Site Offerings, you hereby agree to comply with, and be
bound by, all of the terms and conditions contained within the Agreement effective at that time
(other than with respect to disputes arising prior to the amendment or modification of the Dispute
Resolution Provisions, or charges incurred prior to the amendment or modification of the Billing
Provisions, which shall be governed by the Dispute Resolution Provisions and/or Billing Provisions
then in effect at the time of the subject dispute or incurred charges, as applicable).
2. Requirements; Termination of Access to the Site Offerings; Necessary Equipment.
The Site Offerings are available only to individuals who: (a) are over eighteen (18) years of age
(or the applicable age of majority, if greater than eighteen (18) years of age in their respective
jurisdictions of residence); and (b) can enter into legally binding contracts under applicable law
(collectively, "Usage Requirements"). The Site Offerings are not intended for individuals who
do not satisfy the Usage Requirements, including individuals under eighteen (18) years of age (or
the applicable age of majority, if greater than eighteen (18) years of age in their respective
jurisdictions of residence) and/or individuals who cannot enter into legally binding contracts under
applicable law. If a user does not satisfy the Usage Requirements in their entirety, that user does
not have permission to access or use the Site Offerings.
To the extent permitted by
applicable law, and in addition to any other remedy Nava MD™ may have available at law, Nava MD™ may terminate your right to access the Site Offerings at any time where
you: (i) are in any way in breach of the Agreement; (ii) are engaged in any improper conduct in
connection with the Site Offerings; and/or (iii) are, at any time, conducting any unauthorized
commercial activity by or through your use of the Site Offerings.
You are responsible, at all
times, for ensuring that you have an Internet connection, computer/mobile device, up-to-date
Internet browser versions, a functioning e-mail account, applicable software, applicable hardware
and/or other equipment necessary to access the Site Offerings. Nava MD™ does not guarantee the
quality, speed or availability of the Internet connection associated with your mobile device and/or
computer. Nava MD™ does not guarantee that the Site Offerings can be accessed: (A) on all mobile
devices; (B) through all wireless service plans; (C) in connection with all Internet browsers; or
(D) in all geographical areas. Standard messaging, data and wireless access fees may apply to your
use of the Site Offerings through your wireless device. You are fully responsible for all such
charges and Nava MD™ has no liability or responsibility to you, whatsoever, for any such charges
billed by your wireless carrier.
3. Registration Forms. In order to purchase Products and/or utilize certain Site
Offerings, including the Contact Services, you may be required to submit one or more registration
forms (each, a "Form"). The information that you must supply on a Form may include, without
limitation: (a) your full name; (b) your mailing/billing address; (c) your e-mail address; (d) your
telephone number; (e) your gender; (f) your credit card information (where purchasing Products); (g)
answers to questions regarding your health and well-being, as asked via the medical intake form;
and/or (h) any other information requested by us on the applicable registration Form (collectively,
"Registration Data"). You agree to provide true, accurate, current and complete Registration
Data, as necessary, in order to maintain it in up to date and accurate fashion. You further acknowledge that the accuracy of your responses to Form inquiries regarding your medical history, health metrics, body measurements, and other health and wellbeing information, is required for Nava MD™ to properly determine your eligibility for certain Site Offerings and for Nava MD™ to effectively deliver the Site Offerings. If any information you provide on a Form becomes inaccurate, incomplete, or otherwise false or misleading, you will immediately notify Nava MD™. You acknowledge that if you fail to provide true, accurate, current and complete information on the Forms, or in any other format, Nava MD™ may terminate your access to the Site Offerings, in addition to any other remedy Nava MD™ may have available at law.
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4. Purchasing Products. You can purchase, by and through the Site: (a) Nava MD™
Nonprescription Products by completing the applicable Form and providing the requisite Registration
Data; and (b) Prescription Medication by completing the applicable Form, providing the requisite
Registration Data, completing the Telemedicine Services process and receiving approval from a
One-Time Purchase: Where you purchase Products in a one-time
transaction, the credit card or debit card account (collectively, "Payment Method") that you
provide on the Form (or update at a later date) will be charged the amount listed on the Site for
the subject Product(s), plus shipping and handling and any applicable sales tax.
Renewal Program: Where you purchase Products in connection with an automatically renewing
subscription model ("Automatic Renewal Program"), your Payment Method will be charged the
applicable amount for the subject Products on a recurring basis for as long as that Automatic
Renewal Program subscription remains active (the "Recurring Fees"). Such Recurring Fees will
be charged in advance and you acknowledge and agree that Nava MD™ will not obtain any additional
authorization from you for the applicable Automatic Renewal Program’s Recurring Fees. Every time
that you accept delivery of the subject Products, you re-affirm that Nava MD™ is authorized to
charge your Payment Method and to have the Recurring Fees applied to same.
If you wish to cancel an Automatic Renewal Program, you may do so at any time by calling us at:
(866)-483-8644. For all California customers, all New York customers, and select Vermont customers
having an initial subscription of one year or longer, you may also cancel an Automatic Renewal
Program by e-mailing us at: [email protected].
Our Cancellation Policy requires order cancellations to be requested within the last 30 days
of your trial, otherwise we will automatically proceed with your next subscription payment after the
trial period ends. Our team of Dermatologists recommend patients stick with consistent use of their
custom prescription treatment for at least 3 months before seeing results and deciding whether the
treatment is working optimally.We also want to encourage you to communicate any issues or concerns
such as skin irritation directly with your dedicated Nava MD medical provider in your patient
portal. That way they can best monitor your progress and adjust your treatment if at all needed.
General Billing Terms: You must promptly notify us if your Payment Method is cancelled or is
no longer valid (e.g., due to loss or theft) or your Product shipment may be delayed or cancelled.
Changes to such information can be made by contacting a customer care professional at: (866)-483-8644; or [email protected]. If you participate in an automatic
shipment Recurring Fee program using a credit card and your credit card fails to process for a
subsequent shipment, you agree that Nava MD™ may contact you on any phone number (including a cell
phone number) or e-mail address provided by you for alternate payment information. If you fail to
pay for any product or service received, your account may be sent to collection. UNLESS
OTHERWISE INDICATED, ALL SALES ARE FINAL AND NON-REFUNDABLE. The fees associated with
your purchases will appear on your Payment Method statement through the identifiers "Nava MD™ (866)
483-8644" or "NAVA Wellness." All prices displayed on the Site are quoted in U.S. Dollars, are
payable in U.S. Dollars and are valid and effective only in the United States. Failure to use the
Products does not constitute a basis for refusing to pay any of the associated charges. Subject to
the conditions set forth herein, you agree to be bound by the Billing Provisions of Nava MD™ in
effect at any given time. Upon reasonable prior notice to you (with Site-updates and/or e-mail
sufficing), Nava MD™ reserves the right to change its Billing Provisions whenever necessary, in its
sole discretion. Continued use of the Site and/or purchase of Products after receipt of such notice
shall constitute consent to any and all such changes; provided, however, that any amendment
or modification to the Billing Provisions shall not apply to any charges incurred prior to the
applicable amendment or modification.
Bundled Products & Cross-Sales That Include Provision Of Medical Services: All payments for bundled products and/or cross-sales that include provision of medical services are initially collected by Nava MD™. However, any portion of these funds attributable to the provision of medical services is subsequently transferred to LifeMD’s affiliated medical group through its lead medical professional corporation, LifeMD Southern Patient Medical Care, P.C. It may then be redistributed to another medical professional corporation or medical professional association within that affiliated medical group, in order to properly account for the geographic area of the customer receiving such medical services.Electronic Signatures:
Nava MD’s™ authorization
to provide and bill for the Products is obtained by way of your electronic signature or, where
applicable, via physical signature and/or voice affirmation. Once an electronic signature is
submitted, this electronic order constitutes an electronic letter of agency. Nava MD’s™ reliance
upon your electronic signature was specifically sanctioned and written into law when the Uniform
Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act
were enacted in 1999 and 2000, respectively (collectively, the "E-Sign Act
"). Both laws
specifically preempt all state laws that recognize only paper and handwritten signatures. Pursuant
to any and all applicable statutes, regulations, rules, ordinances or other laws including, without
limitation, the E-Sign Act and other similar state and federal statutes, YOU HEREBY AGREE TO THE USE
OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS AND OTHER RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES,
POLICIES AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED THROUGH THE SITE OFFERINGS. Further, you
hereby waive any rights and/or requirements under any statutes, regulations, rules, ordinances or
other law in any jurisdiction which requires an original signature or delivery or retention of
non-electronic records, or to payments or the granting of credits by other than electronic means.
You acknowledge and agree that you have the ability to print information delivered to you
electronically, or otherwise know how to store that information in a way that ensures that it
remains accessible to you in unchanged form.
You agree that any Products you purchase from Nava MD™ will be used for
your personal, non-commercial use. You agree that you will not re-sell, re-distribute, or export any
Product that you order from NavaMD. Nava MD™ does not accept orders from dealers, wholesalers, or
customers who are resellers or who intend to resell Products offered on the Site. If Nava MD™
discovers that you are placing orders with the intent to resell Products offered on the Site, we
will immediately cancel your order, suspend or terminate your account and, at our option, pursue any
and all available legal remedies under applicable law. To the extent that your conduct may be
fraudulent, such as attempting to purchase or purchasing Products through the use of fake or stolen
cards, Nava MD™ will report you to federal, state and/or local enforcement authorities and take any
additional legal action deemed appropriate by Nava MD.
5. Products. The Products remain, at all times, subject to the disclosures contained
herein and on the Site. In the event that Products are listed at incorrect price points due to a
typographical error or an error in pricing information received from our suppliers, Nava MD™ shall
have the right to refuse or cancel any orders placed for the Products so listed at the incorrect
prices. Nava MD™ shall have the right to refuse or cancel any order whether or not the order has
been confirmed and whether or not the applicable customer paid for the subject Products. If a
customer has already paid for Products and that order is cancelled, Nava MD™ shall immediately issue
a credit to that customer’s Payment Method in the amount of the subject charge.
The Site contains Product inventory information. This information can be used to estimate the
likelihood that the applicable Products will be shipped immediately after you place your order.
Unfortunately, we cannot guarantee that Products listed as "in stock" will actually ship right away,
as inventory can change significantly from day-to-day, and hour-to-hour. In rare cases, Products
may be in stock when you place your order and sold out by the time that your order is processed.
Should this happen, we will notify you via email. If for any reason we determine that backordered
Products are no longer available, we will cancel your order, notify you immediately via email and
provide you with a refund.
6. Return Policy. If you wish to return Nava MD™ Nonprescription Products, you may
contact a customer care professional at: (866)-483-8644;. Please be
advised that Prescription Medications are not eligible for return or refund. For reasons of safety,
we cannot allow medicine to be returned once it has left the pharmacy. Each treatment is uniquely
formulated based on each patient’s individual skin care needs. For those reasons, the pharmacy is
not able to use returned medicine. If you have unwanted medicine, please take it to a local pharmacy
for safe disposal.
7. Telemedicine Services. When you request Prescription Medication, you must
complete the medical intake Form. Upon completion of the medical intake form, Nava MD™ will submit
the information provided to a participating Healthcare Provider. Where the applicable Healthcare
Provider determines, after performing the requisite Telemedicine Services, that Prescription
Medication is suitable for you, your Prescription Medication order will be processed.
You should always consult with your physician or other healthcare professional
before utilizing any Prescription Medications and/or adopting any treatment for a health problem
recommended by and through the Telemedicine Services. Your physician should allow for proper
follow-up visits and individualize your treatment plan as appropriate. Never disregard
professional medical advice or delay in seeking professional advice because of something that
you have read on the Site or in connection with any Telemedicine Services.
advised that Nava MD™ does not itself offer the Telemedicine Services made available via the
Site Offerings, nor can Nava MD™ issue a prescription for the Prescription Medication. The
ultimate terms and conditions of any such prescription made available via the Telemedicine
Services will be determined by the applicable Healthcare Provider(s). You understand and agree
that Nava MD™ shall not be liable to you or any third party for any medical services and/or
medications offered by any Healthcare Provider(s) by and/or through the Telemedicine
8. Content. The Site contains Content which includes, but is not limited to, product
reviews, text, audio, video, photographs, graphics, artwork, testimonials and other information
about Nava MD™ and/or the Nava MD™ Nonprescription Products. The Content is compiled, distributed
and displayed by Nava MD™, as well as third-party content providers, such as Third-Party Sources and
other Site users (collectively, "Third-Party Providers"). Nava MD™ does not control the Content
provided by Third-Party Providers that is made available by and through the Site Offerings. Such
Third-Party Providers are solely responsible for the accuracy, completeness, appropriateness and/or
usefulness of such Content. The Content should not necessarily be relied upon. Reliance on
any Content or other information made available to you by and through the Site Offerings is
solely at your own risk. Nava MD™ does not represent or warrant that the Content and
other information posted by and through the Site Offerings is accurate, complete, up-to-date or
appropriate. You understand and agree that Nava MD™ will not be responsible for, and Nava MD™
undertakes no responsibility to monitor or otherwise police, Content provided by Third-Party
Providers. You agree that Nava MD™ shall have no obligation and incur no liability to you in
connection with any Content. You may find certain Content to be outdated, harmful, inaccurate and/or
deceptive. Please use caution, common sense and safety when using the Content. The Content
is offered for informational purposes only and is at all times subject to the disclosures
contained herein and on the Site.
9. Interactive Services.
(a) User Content. In connection with the
Interactive Services, users may be able to upload and/or post certain product reviews, ratings,
comments, content, material, communications, feedback and/or other information (collectively, the
"User Content"). By making the User Content available by and through the Interactive Services
or otherwise through the Site Offerings, each user provides to Nava MD™ a perpetual, irrevocable,
worldwide license to make the same user content available by and through the Site Offerings. Without
limiting the foregoing, user acknowledges and agrees that Nava MD™ shall be free to utilize certain
features and aspects of the User Content in connection with marketing and promoting the Site
Offerings to third parties. Each user represents and warrants that she/he owns and/or has any and
all rights to publish, display, perform and permit the use of, and grant the license associated
with, the User Content as contemplated by the Agreement. Without limiting the foregoing, Nava MD™
may reject and/or remove any User Content at any time and for any reason, in Nava MD’s™ sole
discretion. Notwithstanding the foregoing, Nava MD™ undertakes no responsibility to monitor
or otherwise police the User Content made available by and through the Site Offerings. Each user
and third-party agrees that Nava MD™ shall: (i) have no obligations and incur no liabilities to
such party in connection with any such User Content; and (ii) not be liable to any party for any
claim in connection with the User Content.
(b) User Content Restrictions.
In connection with the User Content, each user agrees not to: (i) display any telephone numbers,
street addresses, last names, URLs, e-mail addresses or any confidential information of any
third-party; (ii) display any audio files, text, photographs, videos or other images that may be
deemed indecent or obscene in the applicable user’s community, as defined under applicable law;
(iii) impersonate any person or entity; (iv) "stalk" or otherwise harass any person; (v) engage in
advertising to, or commercial solicitation of, end-users or other third parties; (vi) transmit any
chain letters, spam or junk e-mail to any end-users or other third parties; (vii) express or imply
that any statements she/he makes are endorsed by Nava MD™; (viii) harvest or collect personal
information of end-users or other third parties whether or not for commercial purposes, without
their express consent; (ix) use any robot, spider, site search/retrieval application, or other
manual or automatic device or process to retrieve, index, "data mine," or in any way reproduce or
circumvent the navigational structure or presentation of the Site Offerings or related content; (x)
post, distribute or reproduce in any way any copyrighted material, trademarks or other proprietary
information without obtaining the prior consent of the owner of such proprietary rights; (xi) remove
any copyright, trademark or other proprietary rights notices contained within the Site Offerings;
(xii) interfere with or disrupt any of the Site Offerings and/or the servers or networks connected
to same; (xiii) post, offer for download, e-mail or otherwise transmit any material that contains
software viruses or any other computer code, files or programs designed to interrupt, destroy or
limit the functionality of any computer software or hardware or telecommunications equipment; (xiv)
post, offer for download, transmit, promote or otherwise make available any software, product or
service that is illegal or that violates the rights of a third-party including, but not limited to,
spyware, adware, programs designed to send unsolicited advertisements (i.e. "spamware"), services
that send unsolicited advertisements, programs designed to initiate "denial of service" attacks,
mail bomb programs and programs designed to gain unauthorized access to networks on the Internet;
(xv) "frame" or "mirror" any part of the Site; (xvi) use metatags or code or other devices
containing any reference to the Site Offerings in order to direct any person to any other website
for any purpose; and/or (xvii) modify, adapt, sublicense, translate, sell, reverse engineer,
decipher, decompile or otherwise disassemble any portion of the Site Offerings or any software used
on or in connection with same. Engaging in any of the aforementioned prohibited practices shall be
deemed a breach of the Agreement and may result in the immediate termination of such user’s account
and/or access to some or all of the Site Offerings without notice, in the sole discretion of Nava
MD™. Nava MD™ reserves the right to pursue any and all legal remedies against users that engage in
the aforementioned prohibited conduct.
10. Social Media Pages. The Site contains links to the various Nava MD™ Social Media
Pages. The Social Media Pages are hosted and made available on third-party Social Media Websites by
third-party entities. Your use of Social Media Pages and Social Media Websites shall be governed by
those Social Media Websites’ applicable agreements, terms and conditions. You understand and
agree that Nava MD™ shall not be liable to you, any other user or any third-party for any claim
in connection with your use of, or inability to use, the Social Media Pages and/or Social Media
11. Representations and Warranties. Each user hereby represents and warrants to Nava
MD™ as follows: (a) where user purchases or attempts to purchase Products, that user is
doing so for her/his own personal use, and with no intent to resell such Products; (b)
the Agreement constitutes the legal, valid and binding obligation of user, which is fully
enforceable against such user in accordance with its terms; (c) user understands and agrees that
user has independently evaluated the desirability of utilizing the Site Offerings and that user has
not relied on any representation and/or warranty other than those set forth in the Agreement; (d) the information, including Form responses, user is providing to Nava MD™ is true, accurate, and complete; and (e) the execution, delivery and performance of the Agreement by user will not conflict with or
violate: (i) any applicable law; (ii) any order, judgment or decree applicable to user; and/or (iii)
any agreement or other instrument applicable to user.
12. Indemnification. Each user agrees to indemnify, defend and hold Nava MD™, its
officers, directors, employees, agents and attorneys, as well as the Covered Parties, harmless from
and against any and all liabilities, claims, actions, suits, proceedings, judgments, fines, damages,
costs, losses and/or expenses (including reasonable attorneys’ fees, court costs and/or settlement
costs) arising from and/or related to: (a) any dispute between that user and any Healthcare
Provider(s) and/or other third party(ies); (b) that user’s breach of the Agreement and/or any
representation or warranty contained herein; and/or (c) that user’s unauthorized and/or improper use
of the Site Offerings. The provisions of this Section 12 are for the benefit of Nava MD™, its
parent, subsidiaries and/or affiliates, and each of their respective officers, directors, members,
employees, agents, shareholders, licensors, suppliers and/or attorneys. Each of these individuals
and entities shall have the right to assert and enforce these provisions directly against users on
its own behalf.
13. License Grant. Each user is granted a non-exclusive, non-transferable, revocable
and limited license to access and use the Site Offerings. Nava MD™ may terminate this license at any
time for any reason. Unless otherwise expressly authorized by Nava MD™, users may only use the Site
Offerings for their own personal, non-commercial use. No part of the Site Offerings may be
reproduced in any form or incorporated into any information retrieval system, electronic or
mechanical. No user or other third party may use any automated means or form of scraping or data
extraction to access, query or otherwise collect material from the Site Offerings except as
expressly permitted by Nava MD™. No user or other third party may use, copy, emulate, clone, rent,
lease, sell, modify, decompile, disassemble, reverse engineer or transfer the Site Offerings, or any
portion thereof. No user or other third party may create any "derivative works" by altering any
aspect of the Site Offerings. No user or other third party may use the Site Offerings in conjunction
with any other third-party content. No user or other third party may exploit any aspect of the Site
Offerings for any commercial purposes not expressly permitted by Nava MD™. Each user further agrees
to indemnify and hold Nava MD™ harmless for that user’s failure to comply with this Section 13. Nava
MD™ reserves any rights not explicitly granted in the Agreement.
14. Proprietary Rights. The Site Offerings, as well as the organization, graphics,
design, compilation, magnetic translation, digital conversion, software, services and other matters
related to the same, are protected under applicable copyrights, trademarks and other proprietary
(including, but not limited to, intellectual property) rights. The copying, redistribution or
publication by any user or other third party of any part of the Site Offerings is strictly
prohibited. No user or other third party acquires ownership rights in or to any content, document,
software, services or other materials viewed by or through the Site Offerings. The posting of
information or material by and through the Site Offerings does not constitute a waiver of any right
in or to such information and/or materials. The "Nava MD™" name and logo, and all associated
graphics, icons and service names, are registered trademarks of LifeMD, Inc. The use of any
trademark without the applicable trademark owner's express written consent is strictly prohibited.
15. Legal Warning. Any attempt by any individual to damage, destroy, tamper with,
vandalize and/or otherwise interfere with the operation of the Site Offerings is a violation of
criminal and civil law and Nava MD™ will diligently pursue any and all remedies against any
offending individual or entity to the fullest extent permissible by law and in equity.
16. Disclaimer of Warranties. THE SITE OFFERINGS AND THE OTHER PRODUCTS AND SERVICES
OFFERED BY AND THROUGH SAME ARE PROVIDED TO USERS ON AN "AS IS" AND "AS AVAILABLE" BASIS AND ALL
WARRANTIES, EXPRESS AND IMPLIED, ARE DISCLAIMED TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO
APPLICABLE LAW (INCLUDING, BUT NOT LIMITED TO, THE DISCLOSURE OF ANY WARRANTIES OF MERCHANTABILITY,
NON-INFRINGEMENT OF INTELLECTUAL PROPERTY AND FITNESS FOR A PARTICULAR PURPOSE). IN PARTICULAR, BUT
NOT AS A LIMITATION THEREOF, Nava MD™ MAKES NO WARRANTY THAT THE SITE OFFERINGS AND THE OTHER
PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME: (A) WILL, AS APPLICABLE, MEET ANY USER’S
REQUIREMENTS; (B) WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE OR THAT DEFECTS WILL BE
CORRECTED; (C) WILL BE FREE OF HARMFUL COMPONENTS; (D) WILL RESULT IN ANY SPECIFIC MEDICAL BENEFIT
OR OTHER HEALTH-RELATED OUTCOME; OR (E) WILL BE ACCURATE OR RELIABLE. THE SITE OFFERINGS AND THE
OTHER PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER
LIMITATIONS. Nava MD™ WILL NOT BE LIABLE FOR THE AVAILABILITY OF THE UNDERLYING INTERNET CONNECTION
ASSOCIATED WITH THE SITE OFFERINGS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY
ANY USER FROM Nava MD™ OR OTHERWISE THROUGH OR FROM THE SITE OFFERINGS SHALL CREATE ANY WARRANTY NOT
EXPRESSLY STATED IN THE AGREEMENT.
17. Limitation of Liability. EACH USER EXPRESSLY UNDERSTANDS AND AGREES THAT Nava
MD™ SHALL NOT BE LIABLE TO THAT USER OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL,
SPECIAL, CONSEQUENTIAL AND/OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF Nava MD™ HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES), TO THE FULLEST EXTENT PERMISSIBLE BY LAW FOR: (A) THE USE OR INABILITY
TO USE THE SITE OFFERINGS AND THE OTHER PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME; (B) THE
COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION,
CONTENT AND THE OTHER PRODUCTS OR SERVICES PURCHASED OR OBTAINED FROM OR THROUGH THE SITE OFFERINGS;
(C) ANY DISPUTE BETWEEN ANY USERS AND THIRD PARTIES; (D) THE UNAUTHORIZED ACCESS TO, OR ALTERATION
OF, ANY REGISTRATION DATA; (E) THE FAILURE TO REALIZE ANY SPECIFIC MEDICAL BENEFIT OR OTHER
HEALTH-RELATED OUTCOME; AND/OR (F) ANY OTHER MATTER RELATING TO THE SITE OFFERINGS AND THE OTHER
PRODUCTS AND SERVICES OFFERED BY AND THROUGH SAME. THIS LIMITATION APPLIES TO ALL CAUSES OF ACTION,
IN THE AGGREGATE INCLUDING, BUT NOT LIMITED TO, BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE,
STRICT LIABILITY, MISREPRESENTATION AND ANY AND ALL OTHER TORTS. EACH USER HEREBY RELEASES Nava MD™
FROM ANY AND ALL OBLIGATIONS, LIABILITIES AND CLAIMS IN EXCESS OF THE LIMITATIONS STATED HEREIN. IF
APPLICABLE LAW DOES NOT PERMIT SUCH LIMITATIONS, THE MAXIMUM LIABILITY OF Nava MD™ TO ANY USER UNDER
ANY AND ALL CIRCUMSTANCES WILL BE FIVE HUNDRED DOLLARS ($500.00). NO ACTION, REGARDLESS OF
FORM, ARISING OUT OF THE SITE OFFERINGS AND THE OTHER PRODUCTS AND SERVICES OFFERED BY AND
THROUGH SAME, MAY BE BROUGHT BY ANY USER OR Nava MD™ MORE THAN ONE (1) YEAR FOLLOWING THE EVENT
WHICH GAVE RISE TO THE CAUSE OF ACTION. THE NEGATION OF DAMAGES SET FORTH ABOVE IS A
FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN EACH USER AND Nava MD™. ACCESS TO THE SITE
OFFERINGS WOULD NOT BE PROVIDED TO USERS WITHOUT SUCH LIMITATIONS. SOME JURISDICTIONS DO NOT ALLOW
CERTAIN LIMITATIONS ON LIABILITY AND IN SUCH JURISDICTIONS THE LIABILITY OF Nava MD™ SHALL BE
LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
18. Third Party Websites. The Site Offerings contain links to other websites on the
Internet that are owned and operated by third parties including, without limitation, the Social
Media Websites and/or Third-Party Links. Nava MD™ does not control the information, products or
services made available on, by or through these third-party websites. The inclusion of any link does
not imply endorsement by Nava MD™ of the applicable website or any association with the website’s
operators. Because Nava MD™ has no control over such websites and/or resources, each user agrees
that Nava MD™ is not responsible or liable for the availability or the operation of such external
websites, for any material located on or available from or through any such websites or for the
protection of any user’s data privacy by third parties. Each user further agrees that Nava MD™ shall
not be responsible or liable, directly or indirectly, for any loss or damage caused by the use of or
reliance on any such material available on, by or through any such site.
19. Copyright Policy/DMCA Compliance. Nava MD™ reserves the right to terminate the
account of any user who infringes upon third-party copyrights. If any user or other third-party
believes that a copyrighted work has been copied and/or posted via the Site Offerings in a way that
constitutes copyright infringement, that party should provide Nava MD™ with the following
information: (a) an electronic or physical signature of the person authorized to act on behalf of
the owner of the copyrighted work; (b) an identification and location of the copyrighted work that
such party claims has been infringed upon; (c) a written statement by such party that it has a good
faith belief that the disputed use is not authorized by the owner, its agent or the law; (d) such
party’s name and contact information, such as telephone number or e-mail address; and (e) a
statement by such party that the above information in such party’s notice is accurate and, under
penalty of perjury, that such party is the copyright owner or authorized to act on the copyright
owner’s behalf. Contact information for NavaMD’s™ Copyright Agent for notice of claims of copyright
infringement is as follows:
Klein Moynihan Turco LLP
Attn: Copyright Attorney
Seventh Avenue, 40th Floor
New York, NY 10123
Fax: (212) 216-9559
20. Editing, Deleting and Modification. Nava MD™ reserves the right, in its sole
discretion, to edit and/or delete any documents, information or Content appearing on the Site.
21. Use of Registration Data. All material submitted by users through or in
association with the Site Offerings including, without limitation, the Registration Data, shall be
22. Dispute Resolution Provisions. The Agreement shall be treated as though it were
executed and performed in New York, NY and shall be governed by and construed in accordance with the
laws of the State of New York (without regard to conflict of law principles). The parties
hereby agree to arbitrate all claims that may arise under the Agreement. Without limiting the
foregoing, should a dispute arise between the parties (including the Covered Parties) including,
without limitation, any matter concerning the Site Offerings, the terms and conditions of the
Agreement or the breach of same by any party hereto: (a) the parties agree to submit their
dispute for resolution by arbitration before the American Arbitration Association ("AAA") in New
York, NY, in accordance with the then current Commercial Arbitration rules of the AAA; and (b)
you agree to first commence a formal dispute proceeding by completing and submitting an Initial
Dispute Notice which can be found here. We may choose to provide you
with a final written settlement offer after receiving your Initial Dispute Notice ("Final
Settlement Offer"). If we provide you with a Final Settlement Offer and you do not
accept it, or we cannot otherwise satisfactorily resolve your dispute and you wish to proceed,
you must submit your dispute for resolution by arbitration before the AAA, in your county of
residence, by filing a separate Demand for Arbitration, which is available here. For claims of
Ten Thousand Dollars ($10,000.00) or less, you can choose whether the arbitration proceeds in
person, by telephone or based only on submissions. If the arbitrator awards you relief that is
greater than our Final Settlement Offer, then we will pay all filing, administration and
arbitrator fees associated with the arbitration and, if you retained an attorney to represent
you in connection with the arbitration, we will reimburse any reasonable attorneys' fees that
your attorney accrued for investigating, preparing and pursuing the claim in arbitration. Any
award rendered shall be final and conclusive to the parties and a judgment thereon may be
entered in any court of competent jurisdiction. Although we may have a right to an award of
attorneys' fees and expenses if we prevail in arbitration, we will not seek such an award from
you unless the arbitrator determines that your claim was frivolous.
To the extent
permitted by law, you agree that you will not bring, join or participate in any class action
lawsuit as to any claim, dispute or controversy that you may have against the Covered Parties
and/or their respective employees, officers, directors, members, representatives and/or assigns.
You agree to the entry of injunctive relief to stop such a lawsuit or to remove you as a
participant in the suit. You agree to pay the attorney's fees and court costs that any Covered
Party incurs in seeking such relief. This provision prevents you from bringing, joining or
participating in class action lawsuits: (i) does not constitute a waiver of any of your rights
or remedies to pursue a claim individually and not as a class action in binding arbitration as
provided above; and (ii) is an independent agreement. You may opt-out of these dispute
resolution provisions by providing written notice of your decision within thirty (30) days of
the date that you first access the Site.
23. California User Consumer Rights. In accordance with Cal. Civ. Code Sec. 1789.3,
California State resident Users may file grievances and complaints with the California Department of
Consumer Affairs, 400 R Street, Ste. 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or
800-952-5210; or by email to [email protected].
24. California Proposition 65 Warnings. Proposition 65, officially the Safe Drinking
Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California
consumers when they might be exposed to chemicals identified by California lawmakers as causing
cancer or reproductive toxicity. The warnings are intended to help California State consumers make
informed decisions about their exposures to these chemicals from the products they use. The
California Office of Environmental Health Hazard Assessment ("OEHHA") administers the
Proposition 65 program and publishes the listed chemicals, which includes more than 850 chemicals.
In August 2016, OEHHA adopted new regulations, effective on August 30, 2018, which change the
information required in Proposition 65 warnings.
We are providing the following warning for products linked to this
Bisphenol A (BPA): Product containers may have linings containing bisphenol A (BPA), a chemical
known to the State of California to cause harm to the female reproductive system. Jar lids and
bottle caps may also contain BPA. You can be exposed to BPA when you ingest Products packaged in
these containers. For more information go to: www.P65Warnings.ca.gov/BPA.
Additional Information about Proposition 65
For background on the new Proposition 65 warnings, see
Proposition 65 and its regulations are posted at https://oehha.ca.gov/proposition-65/law/proposition-65-law-and-regulations.
25. Miscellaneous. To the extent that anything in or associated with the Site
Offerings is in conflict or inconsistent with the Agreement, the Agreement shall take precedence.
Nava MD’s™ failure to enforce any provision of the Agreement shall not be deemed a waiver of such
provision nor of the right to enforce such provision. The parties do not intend that any agency or
partnership relationship be created through operation of the Agreement. Should any part of the
Agreement be held invalid or unenforceable, that portion shall be construed consistent with
applicable law and the remaining portions shall remain in full force and effect. Nava MD™ may assign
its rights and obligations under the Agreement, in whole or in part, to any party at any time
without notice to you. The Agreement may not, however, be assigned by you, and you may not delegate
your duties under it. Headings are for reference purposes only and in no way define, limit, construe
or describe the scope or extent of such section.
26. Contact Us. If you have any questions about the Agreement, Site Offerings or the
practices of Nava MD™, you may utilize the contact method applicable to the subject matter of your
inquiry, as set forth on the "Contact Us" page of the Site, or you can e-mail us at: [email protected]; call us at: (866)-483-8644; or send us U.S. mail to: LifeMD, Inc. (d/b/a Nava
MD™), 800 Third Avenue, Suite 2800, New York, NY 10022.
27. SMS Terms of Service.
Use of our text message-based services is subject to the following.
Description of the Service:
We use SMS messaging to let you know or remind you of product offerings and to inform you when we need additional information. The Wireless Carriers are not liable for delayed or undelivered messages.
Please note: Message & Data Rates May Apply.
Help: To obtain help you may:
Text HELP to obtain help on your mobile phone.
Email us at: [email protected]
Call us at: 866-294-3772 M-F 9am-5pm EST
Terminating the Service: You may terminate any of the Services or subscriptions at any time by texting STOP.
Frequency of Messaging: Text alerts are delivered 1 message per day.
We will not share, rent, or sell your Personal Information to other companies or individuals, unless we have your consent.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messages originator opt-in data and consent; this information will not be shared with any third parties.
NavaMD account updates - up to one message per day. Reply STOP to Opt-Out and HELP for help. Message and data rates may apply.